Frequently Asked Questions

  • Yes we can and do. Please contact us to discuss what you require.

  • World wide!

    But please be aware there may be local taxes and import fees applicable on orders shipped outside of the United Kingdom.

  • For orders placed Monday to Friday before 3pm, we aim to mail out the same business day. After this time and any orders received over the weekend and/bank holidays, will be sent the next working day.

  • UK: 2 -5 business days

    Europe: 5 - 10 days

    Rest of the World: 7 - 21 days

  • This is will be calculated on check out, and dependent on mailing location and quantity ordered.

  • If you wish to cancel your order, please email us within 2 hours notifying us of your intention to cancel, quoting your order number. If you have already received an email confirming dispatch, it is too late to cancel your order. In this instance, you will be required to return the goods to us at your own cost.

  • Delays may be experienced during certain times of the year e.g. during sale times and holidays. Deliveries to remote areas of the country or world may take longer than times specified. If this is not your specific case, feel free to contact us.

  • We carefully check every item to ensure it is in perfect condition before sending it out. In the unlikely event that goods do not reach you in good condition or is faulty, please let us know immediately. We must be notified of damaged or faulty goods within 2 working days. Your complaint will be acknowledged within 5 working days and we will keep you well informed about progress. You must contact us to arrange return delivery.

    Carriage costs for the affected portion of delivery back to us is at our expense. We will will only credit you for the items that have been damaged or are faulty, upon safe receipt of the goods into our hands.

    We will will accept returns and give full refunds only in circumstances where the products have not been tampered with.

    Refunds will be issued within 14 days of the agreement to refund.

  • If you wish to return items, please notify us by email within 5 days of receipt and return the products to us within 14 days of receipt.

    Refunds are only provided if the products are returned complete, and in their original condition with no sign of damage or use, including neglectful damage.

    If we accept the item you have returned, we will issue your refund to your payment card account within 14 days from receipt. Please allow additional time for your refund to reach your account.

  • For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. The original delivery charge will be deducted from any refund given. Defective products will be replaced without a further delivery charge.

    It is strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost or damaged in transit. Keep your proof of postage in case you need to claim for delay, loss or damage by your postal service while in transit.

    You are responsible for any delay, loss or damage to the item before we receive it, so do carefully repack and clearly address the item.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within 2 business days.